Refund & Cancellation Policy

Paid subscriptions are billed in advance on a recurring cycle (for example, monthly or annually) as shown at checkout. All prices are in Australian dollars and include GST where applicable.

Your subscription automatically renews at the end of each billing cycle unless you cancel before the renewal date.

You can cancel at any time from your billing settings. When you cancel, your subscription remains active until the end of the current paid period, after which it will not renew and paid features will no longer be available.

We do not automatically provide pro-rata refunds for the unused portion of a billing period after a voluntary cancellation, except where required by law (see section 4).

Because our service is delivered digitally and made available immediately, we are not generally required to provide a refund simply for a change of mind. We may nonetheless offer a discretionary refund or credit — contact us and we will consider your circumstances.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be provided with due care and skill and be reasonably fit for their purpose.

If there is a major failure with the service, you are entitled to cancel and to a refund for the unused portion, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if this is not done, to a refund of the unused portion.

Send refund requests to [INSERT support@yourdomain.com.au] with your account email and details of the issue. Approved refunds are made to the original payment method through Stripe and may take several business days to appear.

If a recurring payment fails, we may retry the charge and may suspend access to paid features until payment succeeds. We will contact you about updating your payment method.

This policy covers your subscription with us only. Payments, refunds, or disputes for building materials purchased from suppliers through the Platform are a matter between the builder and the supplier and are governed by their own terms and the Australian Consumer Law.